Customer Service:
Our staff is waiting to help you with your needs.
Our friendly customer service team can help you
with any questions or problems you have or to
check the status of your orders. Call us today!
1-800-356-3056
These are some of the most commonly asked questions
about ordering, shipping, and returns.
To
Cancel / Change an Order
If you would like to cancel or to make a change
to an existing order, please contact us as soon
as possible as most orders usually ship out within
48 hours. Once an order is sent out to the shipping
department we cannot guarantee that the order
will be changed.
Missing Order
If you haven’t received your order in the
allotted timeframe, contact our customer service
department and they will be able to check the
status of your order.
Missing Item(s)
If you receive your order and something is missing
(i.e. parts), contact our customer service department
and they will be able to send you out your missing
item(s).
Delivery Time
Most orders will be shipped out within 48 hours
of placing your order with us. This is an estimated
time and in some cases (i.e. backorders and dropships)
it will take longer for your order to ship &
for you to receive it. During the busy times of
the year it may take a few extra days to ship
out. This is due to the high volume of orders
that we receive daily.
Backordered Items
We try to keep our system and websites up to date
with the latest information. However, there are
occasionally shipping delays that may be associated
with your item(s). Usually, items will only be
on backorder for 1-2 weeks and they will ship
out when they arrive at our warehouse. You will
be contacted by email if you have any backordered
items. If you would like to cancel your order
or switch to an in stock item, please contact
our customer service department. You are not charged
for backordered item(s) until they are shipped,
so if you wish to cancel or switch your order,
a refund will not be necessary.
If
your item(s) is going to be on backorder longer
than we anticipated we can sometimes dropship
it directly from the manufacturer. This cuts down
on the shipping time to you, since the item(s)
will go to you first instead of coming to us and
then out to you.
Dropship Items
If your item(s) are being dropshipped from the
manufacturer please allow 7-10 business days for
your order to ship out. During the busiest times
of the year, this may be extended, as the manufacturer
receives more orders. We apologize for the inconvenience
and we will get your order out to you as soon
as possible. If you have not received a tracking
number or any shipping confirmation after the
estimated shipping time, please feel free to give
us a call and we can check the status of your
order.
Returning Your Order
We accept returns on most orders within 30 days
of purchase and a 20% restocking fee will be charged.
Shipping costs will not be refunded and the customer
is responsible for all return shipping costs.
An RMA authorization number needs to be obtained
from the customer service department prior to
sending your order back to us. Without this number
we will not accept your package and it will be
returned to you.
The item(s) you wish to return must be unopened,
clean and in resalable condition. Not all items
may be returned (i.e. unfolded liners). Please
be sure to clarify with customer service before
returning any packages to us.
Warranty Claims
In the event that your product(s) is damaged it
may still be covered under the product warranty.
Depending on the type of warranty for the product,
you will either have it replaced completely or
have a discount on a new one. Please note that
warranties are for product replacement only. You
will be responsible for all shipping costs.
